Next LIVE courses starting soon:  Level 1 31 Jan, 1 OR 2 Feb.   Level 3 11 Feb.   Level 2 14 or 15 Mar.

As audience members in a presentation or event of any kind, something we look for is a connection with the speaker. And one of the things that impacts that connection is when the presenter throws out a generalisation about a topic, and confidently asserts something that isn’t true for us:...